Worldwide Customer Service Applications Market Shares, 2016: Salesforce Leads the Market
This IDC study examines the customer service applications market for 2014–2016. Revenue and market share of the leading vendors are provided for 2016."Digital transformation initiatives are heavily concentrated on improving the customer experience with very tactical implications for customer service environments," said Mary Wardley, VP, Customer Care and CRM. "Customer service applications revenue reflects this focus with an astounding $6.5 billion in 2016."