Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues
This IDC study examines the customer service applications market for 2013–2015. Revenue and market share of the leading vendors are provided for 2015."The customer service applications market remains a growing and robust segment of the CRM applications market," said Mary Wardley, VP, CRM Applications and Customer Experience. "Revenue reached an astounding $5.5 billion dollars in 2015."
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