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Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues

Worldwide Customer Service Applications Market Shares, 2015: Transition to Cloud Continues

This IDC study examines the customer service applications market for 2013–2015. Revenue and market share of the leading vendors are provided for 2015."The customer service applications market remains a growing and robust segment of the CRM applications market," said Mary Wardley, VP, CRM Applications and Customer Experience. "Revenue reached an astounding $5.5 billion dollars in 2015."

Please Note: Extended description available upon request.


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Market Context
Significant Market Developments
Methodology
Market Definition
Related Research

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