This IDC study provides a sizing of the worldwide customer communications management software market in 2015 and a five-year forecast through 2020 by geographic region, industry, deployment type, use case, channel, and customer company size. It also includes historical revenue data."The customer communications management market will grow at a CAGR of 8.0% over the next five years," according to Melissa Webster, vice president, IDC's Content and Digital Media Technologies research program. "The need to improve customer engagement in an omni-channel world is fueling growth in this market."
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