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Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

Worldwide Contact Center Applications Market Shares, 2014: Market in Transition

This IDC study examines the worldwide contact center applications market for 2012–2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component of the customer experience environment," said Mary Wardley, VP, CRM Applications and Customer Experience. "The management of contact centers have CX as their top priority and are looking to suppliers for help to streamline these complex environments to enable them to rise to this new challenge.


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
Verint
Genesys Telecommunications Laboratories
Avaya
Market Context
Significant Market Developments
Methodology
Market Definition
Related Research

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