Worldwide Contact Center Applications Market Shares, 2014: Market in Transition
This IDC study examines the worldwide contact center applications market for 2012–2014. Revenue and market share of the leading vendors are provided for 2014."The contact center market is a leading component of the customer experience environment," said Mary Wardley, VP, CRM Applications and Customer Experience. "The management of contact centers have CX as their top priority and are looking to suppliers for help to streamline these complex environments to enable them to rise to this new challenge.