Worldwide Communications Service Provider Operations and Monetization Solution Forecast, 2019–2023
This IDC study shows that communications SPs are advancing their business and operations IT systems to meet the needs of new network deployments based on NFV and 5G technology at one level and in finding more efficient ways to drive cost out of operations along with gaining more insight about the customer experience at another level. With these business challenges in mind, the overall communications SP software solution market will grow from $27.4 billion in 2019 to $29.3 billion by 2023, with nearly 60% of this projected market spend coming from the North American and Asia/Pacific regions."Spend on improving operations systems and processes has traditionally been the last thing to do prior to implementing a new wave of network technology. This time around is different because communications SPs must also revamp how they do business and how they must interact with their partners in the successful delivery of far more than network connectivity to end-user customers," said Karl Whitelock, research vice president, Communications Service Provider Operations and Monetization. "New systems functionality, delivered as a native cloud solution architecture, will be the key for operationalizing and monetizing new customer service offerings in the weeks and months ahead."
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