Worldwide and U.S. Business Process Outsourcing Services Forecast, 2018-2022
This IDC study updates the analysis presented in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2017–2021 and provides a forecast of spending (customer expenditures) for the 2018–2022 period as well as key changes from the prior forecast, an analysis of industry and market trends, key market drivers and inhibitors, and significant market developments."The worldwide BPO market growth has been stable over the past few years, growing at a five-year compound annual growth rate (CAGR) of approximately 4-5%. RPA has played a key role in the market as buyers look to automate the low-hanging fruit and shift their focus to more strategic work, hopefully upskilling or reskilling their employees. For BPO providers to be successful moving forward, their end-to-end offerings need to showcase the value of automation and how enabling technologies, like machine learning and prescriptive analytics, can support that over time," says Ali Close, research manager, Finance and Accounting, BPaaS, and Analytics Services.