Market Research Logo

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2018-2022

Worldwide and U.S. Business Process Outsourcing Services Forecast, 2018-2022

This IDC study updates the analysis presented in Worldwide and U.S. Business Process Outsourcing Services Forecast, 2017–2021 and provides a forecast of spending (customer expenditures) for the 2018–2022 period as well as key changes from the prior forecast, an analysis of industry and market trends, key market drivers and inhibitors, and significant market developments."The worldwide BPO market growth has been stable over the past few years, growing at a five-year compound annual growth rate (CAGR) of approximately 4-5%. RPA has played a key role in the market as buyers look to automate the low-hanging fruit and shift their focus to more strategic work, hopefully upskilling or reskilling their employees. For BPO providers to be successful moving forward, their end-to-end offerings need to showcase the value of automation and how enabling technologies, like machine learning and prescriptive analytics, can support that over time," says Ali Close, research manager, Finance and Accounting, BPaaS, and Analytics Services.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Worldwide BPO Services Spending Forecast by Region
U.S. BPO Services Revenue and Growth, 2014–2022
Worldwide BPO Services Spending Forecast by Key Horizontal
U.S. BPO Services Spending Forecast by Key Horizontal
Market Context
Drivers and Inhibitors
Drivers
Operational Excellence
Economies of Scale
Digital Transformation
Inhibitors
Regulatory Compliance
Data Privacy and Security
Significant Market Developments
Key Buyer Trends
Changes from Prior Forecast
Market Definition
Business Process Outsourcing
Key Horizontal Business Process Outsourcing Services
Human Resources Business Process Outsourcing Services
Distinction Between HR Business Process Outsourcing and HR Processing Services
Procurement Business Process Outsourcing Services
Finance and Accounting Business Process Outsourcing Services
Exceptions and Exclusions
Customer Care Business Process Outsourcing Services
Methodology
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report