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Western Europe Services Forecast, 2017-2021

Western Europe Services Forecast, 2017-2021

The European Services Forecast presents IDC's forecast for the development 2016-2021 in 18 foundation markets — 12 IT services foundations and 6 business services foundation — across the 16 Western European countries. The forecast shows that there are plenty of opportunities for continued growth for service providers. While growth rates vary, there is a generally positive mood and acceptance of the need for services among Europe's organizations, and all market segments — except traditional comprehensive IT outsourcing deals — will continue to grow throughout whole period. "There are a lot of growth potential in the European services market," said Mette Ahorlu, research director, IDC European Services. "But for vendors, it is absolutely necessary to shift focus on 3rd-Platform-related services. Organizations are thinking cloud-first and looking for efficiency in operations, and increasingly also thinking about how to innovate and serve their clients better —services vendors need to help them on that journey. Legacy services will not disappear overnight, but the transformation of services happens faster than we have previously expected."

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Business Services
IT Services
Country View
Market Context
Drivers and Inhibitors
European Organizations Invest Strongly in Enterprisewide Digital Transformation
Change in Outsourcing Buying Behavior
Cloud Adoption Continues to Drive Growth in Professional Services
Economic Development and Brexit
Automation Replaces Professional Services
Significant Market Developments
Faster Growth in Use of Innovation Accelerators
Increasing Speed in Cloud Migration
Increasing Focus on Front-Office Innovation
Changes from Prior Forecast
Changes by Foundation
Changes by Country
Markets Definition
Foundation Market Definitions
Business Consulting
IT Consulting
Systems Integration
Network Consulting and Integration
Custom Application Development
Business Process Outsourcing
Application Management
Hosted Application Management
IT Outsourcing
Network and Endpoint Outsourcing Services
Hosting Infrastructure Services
Hardware Deploy and Support
Software Deploy and Support
IT Education and Training
Currency Fluctuations and Use of Exchange Rates
Data Collection
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