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Western Europe Fixed Business Voice Platforms and Services 2015–2020 Forecast: IP Voice Taking Over

Western Europe Fixed Business Voice Platforms and Services 2015–2020 Forecast: IP Voice Taking Over

This IDC document provides the topline forecast for Western European fixed business voice services between 2015 and 2020. It looks closely at the transition from TDM voice to IP voice services and from on-premises voice platforms to hosted services. It offers market sizing in terms of both revenue and licenses/extensions (users), building on standard IDC data products, such as the Western European Telecom Services Database and the IP PBX forecast, and adding other models developed specifically for this report."By 2020, we will see the Western European business fixed voice services swing from TDM supremacy today to an IP-voice dominated market. In addition to technology changes, business model changes will take place, as embodied in the rise of hosted services, CPaaS, and new fixed-mobile convergence services. It will not be easy for communications services providers to stay on top of these multiple shifts. Most CSPs will need to change their approach, such as gaining a broader view of the situation; grabbing opportunities in adjacent markets such as conferencing, professional services, unified communications, and contact centers; and acting with greater agility." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Do Not Sell Voice; Sell Communications and Collaboration
View Yourself Primarily as an IP Voice Services Provider
Assist Customers in Migrating to IP Voice
Build a CPaaS Strategy
Prepare for Accelerating Competition in Fixed-Mobile Convergence
Market Forecast
Drivers and Inhibitors
Migration to IP Voice Platforms and Services
Migration to Hosted Voice Services
Digital Transformation Projects
Plummeting Unit Prices
Mobile-Fixed Replacement
Significant Market Developments
Changes from Prior Forecast
Market Definition
Call Control View
Public Network Based Call Control
Premises-Based Call Control
Hosted Call Control
Connection View
TDM Voice Services
IP Voice Services
Related Research

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