This IDC study provides a forecast for the Western Europe converged voice market, providing forecasts for both revenue and users. It also contains a Western Europe forecast for hosted IP voice services split by user type. The document explains the market's key drivers and inhibitors and provides guidance for UC&C vendors and communication services providers (CSPs)."Mobile unified communication and collaboration is a ready-now-not-later way of working, driven by the increasing number of mobile workers and their use of mobility. Communications services providers and UC&C vendors alike are trying to gain more traction in the UC market by offering convergence services that allow much easier integration with existing systems, allowing implementation costs to be considerably lower than before," said Rosie Secchi, research manager, IDC European Enterprise Mobility.
Please Note: Extended description available upon request.