WNS: Reinventing Business Processes with Vertical-Specific, Analytics-Enabled BPaaS Solutions
This IDC Vendor Profile examines the business-process-as-a-service (BPaaS) solutions of WNS. WNS has been at the forefront of business process services provisioning for more than 10 years and has been instrumental in the evolution of BPO from a sole labor arbitrage value proposition to a driver for margin expansion through continuous process improvement.Today, WNS has a suite of horizontal- and vertical-focused BPaaS solutions leveraged by over 50 clients. These solutions are either owned by WNS or brought to market by key partnerships and span across the travel, insurance, utilities, healthcare, and shipping and logistics industries.
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