Market Research Logo

Vendor Sourcing and Management: Service Desk Management Software Business and Technical Requirements

Vendor Sourcing and Management: Service Desk Management Software Business and Technical Requirements

This IDC study is designed for VSM executives and practitioners responsible for sourcing and negotiating contracts for technology. Assembling and issuing an RFP can be a daunting task and can potentially slow down or derail a digital transformation project. Utilizing disparate and outdated templates collected from various sources over many years often exacerbates the problem, creating confusing and complicated documents that are difficult to navigate. IDC is publishing a series of RFP-related studies containing contemporary RFP templates that are easy to use as part of a coordinated sourcing and negotiating strategy.This document focuses on vendor sourcing and management, worksource transformation, and outsourcing services."Many enterprises are deliberately or inadvertently avoiding the RFP process, primarily due to the length of time the traditional process consumes. There is no need to throw out the baby with the bathwater; RFPs and competitive environments can be created in a streamlined and expeditious manner, satisfying even the most aggressive of digital transformation timelines." — says Aaron Polikaitis, vice president of IDC's IT Executive Program (IEP)


IDC Opinion
In This Study
Situation Overview
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report