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Vendor Assessment: Worldwide Warranty Applications, 2015

Vendor Assessment: Worldwide Warranty Applications, 2015

This IDC Manufacturing Insights report looks at the subject of warranty applications for manufacturing. It provides an update to two previous vendor assessments on warranty transaction management and warranty analytics published in 2012. This report includes a selection of vendors that provide these capabilities to the manufacturing industry.

"The purpose of this vendor landscape for warranty applications is to identify those vendors that are currently offering tools to assist manufacturers in optimizing their business processes around warranty management," says Heather Ashton, research manager, Service Innovation and Connected Product Strategies for IDC Manufacturing Insights. "Manufacturers can take the information in this report and use it to formulate a strategy around warranty optimization and more easily define a 'short list' of vendors that have offerings in this market."

Please Note: Extended description available upon request.


IDC Manufacturing Insights Opinion
In This Study
Methodology
Market Definition
Warranty Transaction Management Applications
Warranty Analytics Applications
Situation Overview
Introduction
Product Recalls Renew Focus on Warranty
IT Suppliers
Vendor Selection Criteria
Vendor Profiles
IFS
Pegasystems
SAS
Siemens (Camstar)
Tavant
We Predict
Future Outlook
Analytics
Connected Products and Warranty
Essential Guidance
Actions to Consider
Appendix
Infor
Oracle
PTC
SAP
Learn More
Related Research
Synopsis
Table: Warranty Analytics and Transaction Management Vendors

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