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Utilities Smart Customer Operations Quarterly Update: October-December 2018

Utilities Smart Customer Operations Quarterly Update: October-December 2018

This IDC Energy Insights Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 4Q18. "Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.

Please Note: Extended description available upon request.


Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 4Q18
Demand and Prices
Oil Prices
Electricity Prices
Energy-Efficiency Activities in 4Q18
New Market Developments and Dynamics
Customer Care and Billing, 4Q18
U.S. Signs Water Bill, Authorizing Nationwide Infrastructure Projects
Missouri American Water Launches Online Tool to Calculate Customer Bills
Enel Group Uses SAP Cloud Platform to Augment Billing Process
Customer Engagement, 4Q18
U.S. Utility Integrates Services with Nest, Google Smart Home Package
Southern California Launches $2.5 Million Lodging Efficiency Project
Hawaiian Island Launches Smart Home, Efficiency, and Clean Energy Projects
Consumer Awareness Remains Top Priority in Utility Efficiency Measures
Georgia Power, Itron Expand Collaboration with for Power Credit Demand Response Program
China, IEA to Boost Their Energy-Efficiency Goals
Smart Metering, 4Q18
North Carolina Expands Customer Base Under Intelligent Grid Operations
SSVEC Partners with Landis+Gyr for Advanced Metering Technology Upgrade
City of Dothan in Alabama Selects Aclara for Pilot Deployment Project of Combination Electricity, Water AMI
DEWA Automates Metering for 80.6% of Emirate's Customers
Runestone Upgrades Grid Communications for Advanced Metering
Costa Rica Electricity Cooperatives to Modernize Grid with Itron OpenWay Riva IoT Solution
DEWA to Install 270,000 New Smart Meters
Kuwait Launches New Smart Meter Project
Oman's Automatic Meter Reading Initiative Goes Live
Uzbekistan Signs Smart Meter Deal
Tochigi in Japan Pilots LORAWAN-Enabled Smart Gas Meters
Lithuania Pilots NB-IoT Smart Gas, Electric Meters
Digital Transformation, 4Q18
City of Waco Signs Contract with Itron to Improve Water Efficiency and Reduce Water Loss
Anglian Water Taps into AVEVA for Smart Water Solution
Major eMobility Agreements, 4Q18
Duke Energy Unveils Park and Plug EV Initiative
Enel X Deals with National Park for EV Network Rollout
EDF Energy Enters eMobility Partnership with Nissan
E.ON Optimizes EV Charging with New IT Backbone
Tritium to Expand Into EU, U.S. in New EV Charging Partnership
Audi, Hyundai, Jaguar, Mercedes-Benz Sign Up as Chargefox Rolls Out 350kW EV Charger Network
eMotorWerks, LO3 Energy Partner to Integrate EV Charging and Energy Trading
Ford, Volvo Team up with Baidu in China Autonomous Vehicle Push
New DC Fast Charging for Electric Vehicles in Singapore
Statkraft Buys Controlling Stake in German EV Charging Start-Up
Edinburgh Blazes Green Trail with New EV Infrastructure Plan
Smart City, 4Q18
Itron Smart City Challenge Improves Citizen Wellbeing in Glasgow, London
Advice for SUPPLIERS AND SERVICES PROVIDERS
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