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Utilities Smart Customer Operations Quarterly Update, July-September 2018

Utilities Smart Customer Operations Quarterly Update, July-September 2018

This IDC Energy Insights Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q18. "Utilities and energy retailers around the world are focusing on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve, and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, research manager, IDC Energy Insights in EMEA.

Please Note: Extended description available upon request.


Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 3Q18
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 3Q18
GridPlus Partners with SmartGridCIS to Innovate its Energy Procurement and Management
Australian Utility Introduces Mobile Bill Payment System
Customer Engagement, 3Q18
Kenya Power Improves Customer Service Delivery Experience
ComEd Launches "Save and Share" Mobile App
E.ON Targets Innovations for Smart Energy Future
Smart Buildings Initiative Creates New Virtual Power for New York
Smart Metering, 3Q18
India's EESL Enters Deals to Install a Million Smart Meters
Finnish Energy Firm Awards Landis+Gyr with Smart Meter Operating Contract
French Utility Partners with Landis+Gyr for Smart Meters
National Grid Smart Engages Aclara to Provide SMETS2 Smart Metering for Customers in the U.K.
SOCAR's AzeriGas Production Union to Deploy Itron's Gas Prepayment Meters
Six New Smart Projects Promoting Sustainable Development in Dubai
HM Power Chooses CyanConnode for Smart Metering Implementation
Florida Utility Modernizes Grid with AMI, MDMS Solutions
Smart Water Meters Help Utah Achieve 30% Decrease in Demand
iPERL Water Meters to Help the City of Dallas Reduce Water Losses
LaSalle Recognized for Directing Tax Money Toward Smart Meter Rollout
Samoan Utility Chooses Itron to Deploy OpenWay Riva IoT Solution
Kalispel Tribal Utilities Advances with Open Network Metering Solution
Four New York Utilities Outline "Transformative" Uses for Blockchain
Japanese Utility Enters Deregulated Market via the Cloud
Major eMobility Agreements, 3Q18
Green Dubai Empowers Customers to Make Sustainable Choices
BP Bets on Electric Car Switch with Britain's Chargemaster
E.ON Drive Opens Ultra-Fast Charging Station for EVs on German Motorway
Streetlights with EV Charge Points Heading for London Boroughs
U.S., Japanese Partner to Maximize V2G Potential, Grid Reliability
Singapore Power Invests in New Electric Vehicle Fleet
Smart City, 3Q18
Barcelona Signs 10-Year Deal to Expand eBike-Sharing Initiative
Advice for Technology Suppliers and Services ProviderS
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