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Utilities Smart Customer Operations Quarterly Update, April–June 2018

Utilities Smart Customer Operations Quarterly Update, April–June 2018

This IDC Market Perspective analyzes smart customer operations in the energy sector worldwide and outlines major initiatives and developments in 2Q18 for customer care and billing, customer engagement, smart metering, digital transformation, emobility developments, and smart cities. "Utilities and energy retailers around the world are focused on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and, in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters, especially prepaid ones," said Roberta Bigliani, vice president, IDC Energy Insights, IDC Government Insights, and IDC Health Insights.

Please Note: Extended description available upon request.


Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 2Q18
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 2Q18
E.ON Partners to Help German Market Enhance Energy Billing
Tata Power Automates Bill Payments Using E-NACH
Munich Airport Uses Analog to Offer Smart Metering Services
Customer Engagement, 2Q18
The City of Murfreesboro Launches Online Portal with Itron
PSEG to Maximize Behavioral Energy Efficiency and Customer Engagement
UK Power Networks to Develop London's First Virtual Power Plant
Smart Metering, 2Q18
Nova Scotia Secures Green Light to Adopt Advanced Metering
LP&L Takes Serious Step on Smart Meter Rollout
Milford to Welcome Massive Smart Meter Installation Project
Pacific Power Turns AMI Focus to Jackson County
Itron Dives Deep with New Ultrasonic Meter
Barbados Aims to Minimize Water Loss by Replacing Old Meters with Itron's Ultrasonic Water Meters
Mississippi Power to Deploy 200,000 Itron Smart Meters Under Five-Year Deal
200,000 Smart Electricity Meters to Be Installed in Bihar, India
CyanConnode to Power 250,000 Smart Meters in India's Madhya Pradesh
Swiss Utility Selects Siemens to Manage Smart Meter Data
Sweden's Energy Transition to Receive 900,000 Smart Meter Boost
Global Omnium, Kamstrup, and Vodafone Achieve 98% Smart Meter Accuracy in NB-IoT Pilot
Anglian Water Completes Rollout of AMI Network Under Norwich Trial
Irish Water to Install New Meters in Offaly, Longford, and Wicklow
BTC City Ljubljana Selects Solvera Lynx to Optimize Water and Energy Use
Chicopee City to Install 16,200 Smart Electric and Water Meters
Smart Metering for Jamaica: Every Household to Receive a Water Meter from Diehl Metering Germany
Pacific Equity and Landis+Gyr Partners Acquire Acumen
Iberdrola and ADD Grup Strengthen Positions in Qatar
Sinfra and Landis+Gyr to Provide Smart Meter Services to Swedish Companies
Scottish Water Enters Five-Year Digital Transformation Agreements
New York Power Authority Selects C3 IoT for Customer-Centric Digital Utility Transformation
Major eMobility Agreements, 2Q18
New York Directs $4.2 Million to EV Infrastructure Development
Black & Veatch, SAI Group to Build EV Infrastructure for Electrify America
Vattenfall and Volvo Make Home EV Charging Easier
Enel X to Enable EV Charging in 227 Italian Municipalities
Enel X Plans eMobility Revolution for Genoa, Italy
NEVS and Phantom Auto Collaborating on Autonomous Vehicles
U.K. Gives Green Light for Ultra-Fast EV Charging Innovation
Smart City, 2Q18
Bristol City Council Seeks Partners for Smart City Initiatives
Advice for Technology Suppliers and Services ProviderS
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