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Utilities Smart Customer Operations Quarterly Update, January–March 2018

Utilities Smart Customer Operations Quarterly Update, January–March 2018

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines initiatives and developments on customer analytics, customer engagement, flexibility marketplaces, smart metering, emobility, and smart cities in 1Q18."Utilities and energy retailers around the world are focused on improving their clients' customer experience, investing in personalized digital experience while reducing cost to serve, and, in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters, especially prepay ones," said Roberta Bigliani, vice president for IDC Energy Insights, IDC Government Insights, and IDC Health Insights.

Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 1Q18
Demand and Prices
Oil Prices
Electricity Prices
Customer Analytics, 1Q18
Utility Services Associates, Franca Partnership to Deliver Machine Learning Solution to U.S. Water Sector
New South Wales Uses Predictive Analytics to Boosts Water Efficiency
Customer Engagement, 1Q18
AES Subsidiaries Digitize Customer Engagement for Efficiency Programs
Utility Leverages AI to Enhance Customer Engagement Experience
Aclara Launches Next-Generation Consumer Engagement Platform Powered by Microsoft Azure
Flexibility Marketplaces, 1Q18
New Online Trading Platform to Expand U.K.'s Smart Energy Market
Smart Metering, 1Q18
Canadian Utility Rolls Out 84,000 Smart Water Meters
U.S. Utilities Install Automated Meters, Privatize Water Billing
SUEZ, Aclara Sign Partnership Agreement
Oregon Utility Installs Stratus Meter
Pacific Power Kick-Starts AMI Rollout for Oregon Customers
Conway Corp Installs Landis+Gyr's IoT Network Platform
U.K. Clean Energy Provider Intensifies Smart Meter Rollout
E.ON Kick-Starts Smart Meter Rollout in Germany by Ordering 16,000 Smart Meter Gateways
GRDF Launches Large-Scale Smart Gas Meter Rollout
ZESA to Deploy 30,000 Prepaid Meters
New Tariff Model for Brazilians
Major eMobility Agreements, 1Q18
Vermont Utility to Deploy EV Chargers for Residential Customers
Greenlots to Help Electrify America Operate 2,000 EV Chargers
Audi Has a New Smart Energy Network that Uses EVs to Help the Power Grid
Over 20,000 Orders in Europe for New Nissan LEAF
BP Invests $5 Million in Mobile EV Charging Company
Capgemini Helps Smartly Deliver an Innovative Mobile App
Spain to Have 25K EV Charging Points by 2021
Smart City, 1Q18
Canadian City Partners with Local Comms Firm on Smart City Pilot
U.K. Councils Pilot Smart City Services with Existing Infrastructure
European Cities to Become Safer with EIT Digital's Alert System
AT&T, Cisco Collaborate on IoT, Smart Cities
Teradata, Cisco Optimize Smart City Analytics with Tech Integration
Advice for Technology Suppliers and Services ProviderS
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