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2017 — The Year of UCaaS? Western European Opportunity Analysis for Vendors and Communications Services Providers

2017 — The Year of UCaaS? Western European Opportunity Analysis for Vendors and Communications Services Providers

This IDC study provides an in-depth discussion of the trends in the Western European UCaaS market and associated markets. The study provides topline Western European forecasts for UCaaS, TDM and IP voice services, on-premises UC equipment and software, and UC&C consulting and integration services. In particular, it answers the following questions:What kind of opportunity does UCaaS promise to vendors of UC equipment and software?What kind of opportunity does it promise to communications services providers?What challenges will these players face, and what steps must they take in order to successfully meet these challenges?What will be the impact of CPaaS and of the emerging API ecosystems on these players and on the broader UC&C market?"The growth potential of UCaaS has been clearly demonstrated in 2016, and players have learned that basic market structures are changing. Everything is ready for 2017 to become the year of UCaaS — not only one in which the Western European UCaaS market will grow a further 48% year on year, but also a watershed year that will separate players that have viable and executable UCaaS strategies from those that do not." — Telecom and Networking Program Manager Michael Vorisek, IDC CEMA

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Situation Overview
Future Outlook
Opportunity for Vendors
Opportunity for CSPs
The Game-Changer: Communications Platform as a Service
Essential Guidance
Guidance for Vendors
Guidance for Communications Services Providers
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Related Research
Synopsis

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