South Africa IT Services Market Forecast, 2021–2026

South Africa IT Services Market Forecast, 2021–2026

This IDC study presents an overview of South Africa's IT services market in 2021 and forecasts expenditure on IT services through 2026. The study contains market size and distribution analysis by foundation market and vertical market. The study also presents forecasts for 12 foundation market categories and answers the following questions: What are IDC's predictions for spending on IT services in South Africa? What are the assumptions behind the forecast numbers, and what impact will the related issues have on the market throughout the forecast period? What are the latest trends in IT services in South Africa in areas such as support services, project-oriented services, and managed services?"IT services revenues recovered as market conditions improved in 2021; however, buyers are still on the defensive due to the prevailing economic downturn. While there is an appetite for greater utilization of professional services, especially in light of the rapid cloud adoption, technology suppliers will still need to raise their game by delivering business outcomes at a much faster pace, improving billing transparency, and increasing the scrutinization of performance metrics. There is great interest in what digital transformation can achieve, with internal operations, business intelligence/analytics, security, and integrated supply chains — especially in sectors like retail that are experiencing a South African ecommerce renaissance — very high on CIO agendas. Accordingly, agile service providers have new opportunities to position their solutions." – Associate Research Director Jonathan Tullett, IT Services and Cloud, IDC Sub-Saharan Africa

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Deliver Measurable Business Value
Expand Service Portfolios
Gear Up for More Rapid Deployments
Align With Long-Term Customer Strategies Which Are in Flux
Invest in Automation and Telemetry
Scope Projects for Seamless Handovers or Extensions to Reduce Customer Risk
Market Forecast
South Africa IT Services Spending Overview by IDC Primary Market
Managed Services
IDC Analysis of the Managed Services Primary Market
Project-Oriented Services
IDC Analysis of the Project-Oriented Services Primary Market
Support and Training Services
IDC Analysis of the Support and Training Services Primary Market
Overview of South Africa IT Services Spending by Vertical Market, 2021
Combined Public Sector
Combined Financial
Combined Infrastructure
Market Context
Drivers and Inhibitors
Significant Market Developments
Public Cloud Services Ecosystem Evolution
Geopolitical Uncertainty
Adoption of Remote and Hybrid Work
eCommerce Renaissance
Changes from Prior Forecast
Market Definition
Foundation Market View
IDC's Services Markets Overview Map
Research Sources
Revenue Recognition
Notes on Forecasting
Notes on Exchange Rates
Related Research

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