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Services Transformation: Metrics Supplement for the Change Advisory Board

Services Transformation: Metrics Supplement for the Change Advisory Board

This IDC study is a supplement to Services Transformation: Foundational Metrics Report — IT's Critical Success Factors (IDC #US41072816, forthcoming) and examines the use of IT change metrics by the change advisory board (CAB) that captures how technology changes ensure achievement of the intended business outcome required by the enterprise. Only when the IT organization can understand how changes impact the mandatory outcomes demanded by the change advisory board can IT effectively measure and report its core value proposition to its users, customers, investors, executives, and support staff.This study focuses on Services Transformation, Leading in 3D, and Strategic Architecture.Bill Keyworth, vice president of Research and IT executive advisor, IDC's Research Network, highlighted that the "Rapid acceptance and deployment of the 3rd Platform, particularly cloud and mobility services, as the gateway to digital transformation, are now driving an urgency in better understanding how the IT organization is or isn't rapidly accommodating infrastructure changes."

IDC Opinion
In This Study
Situation Overview
Audience for IT Performance Metrics: Change Advisory Board
Importance of IT Performance Metrics for the Change Advisory Board
Influence of IT Performance Metrics upon the Change Advisory Board
Base "Operational" Metrics
Key Performance Indicators
Critical Success Factors
Business Outcomes
Collecting, Tracking, and Reporting IT Change Metrics for the Change Advisory Board
Future Outlook
Essential Guidance
Immediately (Within Six Months)
Short Term (Within 6–12 Months)
Medium Term (Within 12–24 Months)
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