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Service Innovation: Five Top Issues in Transforming an IT Organization

Service Innovation: Five Top Issues in Transforming an IT Organization

This IDC study shares the research findings that generated the most interaction during a recent CIO annual strategy session of a large United States–based communications company. These findings highlight the issues being confronted by large enterprises: they provide a sampling of foundational IT successes that need to be preserved coupled with unique business issues faced by each enterprise. IDC finds high value in these planning sessions, as IT executives candidly evaluate what has changed within their IT organization and their enterprise's market, what has remained constant and true, and what are the new decision imperatives facing their CIO and staff — strategic questions encountered by every IT executive planning group.

"Given the dominance of 3rd Platform capabilities for today's business transformation, continued investment or immediate initiation in IT transformation will become essential," says Bill Keyworth, vice president of Research for IDC's IT Executive Programs. "CIOs and other IT executives will reap benefits from having strategic IT planning sessions that focus on IT issues that are now surfacing from 3rd Platform initiatives."

Please Note: Extended description available upon request.

IDC Opinion
In This Study
IT Executive Program Research Agenda
Situation Overview
Issue #1: Shift in IT Buying Centers
Communications Company Response
Issue #2: New Roles for "Valued" IT
Communications Company Response
Issue #3: 3rd Platform Dominates the Business-IT Discussion
Communications Company Response
Issue #4: Redefining IT Deliverables as IT "Business Services"
Communications Company Response
Issue #5: IT Maturity Is All About Business Outcomes
Communications Company Response
Future Outlook
Essential Guidance
In the Next 12–24 Months
Within 36 Months (Long Term)
Learn More
Related Research
Figure: IT Executive Program Research Agenda Themes
Figure: Shift in LOB Buying
Figure: IT as a Valued Partner
Figure: Expectations of LOB from IT
Figure: Customer-Facing and Supporting IT Services
Figure: Needed Maturity for Enterprise Transformation

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