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Serbia IT Services Market 2015–2019 Forecast and 2014 Vendor Shares

Serbia IT Services Market 2015–2019 Forecast and 2014 Vendor Shares

This IDC study presents the IT services industry in Serbia in 2014 and 2015 and forecasts expenditures on IT services through 2019. The study contains market size, vendor market shares, and forecasts for 13 foundation market categories.

The study answers the following questions:

  • What are IDC's predictions for spending on IT services in Serbia? What are the assumptions behind the forecast numbers, and what impact will the related issues have on the market during the forecast period?
  • What do end users on the Serbian market say about their concerns and preferences regarding IT services procurement?
  • What are the latest trends in IT services delivery in Serbia, such as managed services and outsourcing?

"IT services providers should offer tools to help organizations survive and/or thrive in an increasingly competitive market, which requires an understanding of customers' specific industries and business operations." — Country Manager and Senior Research Analyst Zorana Jurić, IDC Serbia

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Overview of the IT Services Market
Trends in IT Services Procurement
Vertical Market/End-User Perspective
Small and Medium-Sized Business Market Opportunities
Acceptance of Outsourcing, Managed Services, Cloud Computing, and Datacenters
Serbia Becoming a Regional Hub for Outsourcing IT Services
Mergers and Acquisitions
Leading IT Services Vendors
IT Environment
Drivers
Inhibitors
Overview of the IT Services Market by Foundation Market
The Support and Training Services Primary Market
IDC Analysis of the Support and Training Primary Market
The Project Services Primary Market
IDC Analysis of the Project Services Primary Market
The Outsourcing Primary Market
IDC Analysis of the Outsourcing Services Primary Market
Overview of IT Services Spending by Vertical Market
Finance
Communications and Media
Combined Manufacturing
Future Outlook
Forecast and Assumptions
Market Context
Vendor Profiles
Asseco
Services Overview
Clients and Contracts
SWOT Analysis
Saga
Services Overview
Clients and Contracts
SWOT Analysis
Atos IT Solutions and Services
Services Overview
Clients and Contracts
SWOT Analysis
HP EDS
Services Overview
Clients and Contracts
SWOT Analysis
IBM
Services Overview
Clients and Contracts
SWOT Analysis
Essential Guidance
Long-Term Relationships with Customers
Addressing the SMB Market
Potential for Increased Investment
Learn More
Related Research
Definitions
Foundation Markets
Hardware Support and Installation
Managed Support Services
Software Support and Installation
Installation Services
Support Services
IT Education and Training
IT Consulting
Systems Integration
Exceptions and Exclusions
Network Consulting and Integration
Exceptions and Exclusions
Application Consulting and Customization
Custom Application Development
Exceptions and Exclusions
Outsourcing (as an Engagement Type)
IS Outsourcing
Exceptions and Exclusions
Network and Desktop Outsourcing Services
Exceptions and Exclusions
Application Management
Hosted Application Management
Exceptions and Exclusions
Hosting Infrastructure Services
Note on the Transition to Cloud
Exceptions and Exclusions
IT Services Market Overview Table
Methodology
Overview
Research Sources
Revenue Recognition
Notes on Forecasting
Synopsis
Table: Overview of the Leading IT Services Companies in Serbia by IT Services Revenue, 2014
Table: Overview of the Top 10 IT Services Companies by IT Services Revenue Provisioned in Serbia, 2014
Table: Total Supply-Side Revenue in the Support and Training Macromarket in Sebia, 2014
Table: Total Supply-Side Revenue in the Project Services Macromarket in Serbia, 2014
Table: Total Supply-Side Revenue in the Outsourcing Macromarket in Croatia, 2014
Table: Overview of IT Services Spending by Vertical Market in Serbia, 2014
Table: Top 3 Assumptions for the IT Services Market in Serbia, 2015–2019
Table: Key Forecast Assumptions for the IT Services Market, in Serbia, 2015–2019
Table: Forecast and Analysis of IT Services Spending ($M) by IDC Foundation Market in Serbia, 2014–2019
Table: Comparison of Forecast for IT Services Spending ($M) in Serbia, 2015–2019 versus 2014–2018
Table: Asseco: Overview of Contracts, 2014
Table: SWOT Analysis for Asseco
Table: Saga: Overview of Contracts, 2014
Table: SWOT Analysis for Saga
Table: Atos IT Solutions and Services: Overview of Contracts, 2014
Table: SWOT Analysis for Atos IT Solutions and Services
Table: HP EDS: Overview of Contracts, 2014
Table: SWOT Analysis for HP EDS
Table: IBM: Overview of Contracts, 2014
Table: SWOT Analysis for IBM
Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy
Table: Distinctions Between Hosted Application Management and Traditional Application Management
Table: IDC's IT Services Overview Market Map
Figure: Forecast of IT Services Spending ($M) by IDC Engagement Type in Serbia, 2014–2019
Figure: Spending ($M) on IT Services by IT Services Engagement Type in Serbia, 2013–2015
Figure: Spending (RSD M) on IT Services by IT Services Engagement Type in Serbia, 2013–2015
Figure: Overview of IT Services Spending by Vertical Market in Serbia, 2014
Figure: Opportunities in Emerging Technologies in Serbia, 2014
Figure: Comparison of Forecast for IT Services Spending ($M) in Serbia, 2015–2019 Versus 2014–2018
Figure: Asseco: Overview of IT Services Revenue by IDC Engagement Type in the Serbia, 2014
Figure: Asseco: Overview of IT Services Revenue by Vertical Market in the Serbia, 2014
Figure: Saga: Overview of IT Services Revenue by IDC Engagement Type in the Serbia, 2014
Figure: Saga: Overview of IT Services Revenue by Vertical Market in the Serbia, 2014
Figure: Atos IT Solutions and Services: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2014
Figure: Atos IT Solutions and Services: Overview of IT Services Revenue by Vertical Market in Serbia, 2014
Figure: HP EDS: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2014
Figure: HP EDS: Overview of IT Services Revenue by Vertical Market in Serbia, 2014
Figure: IBM: Overview of IT Services Revenue by IDC Engagement Type in Serbia, 2014
Figure: IBM: Overview of IT Services Revenue by Vertical Market in Serbia, 2014

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