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Sales (and Service) as a Service: Pitney Bowes EngageOne Video Reimagines Customer Engagement

Sales (and Service) as a Service: Pitney Bowes EngageOne Video Reimagines Customer Engagement

This IDC Insight provides an overview of Pitney Bowes EngageOne Video managed service. It will be of interest to business users in marketing, sales, customer service, and operations as well as IT decision makers responsible for customer engagement across the customer life cycle. This Insight is based on information, demonstrations, and examples provided to IDC by Pitney Bowes.

Please Note: Extended description available upon request.


IDC Opinion
In This Insight
Situation Overview
The Technology
The Implementation
The Results
Future Outlook
To Cloud or Not to Cloud
Personalization with a Human Touch
Figure: Pitney Bowes EngageOne Video Technology Map

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