Public Sector AI Adoption Rapidly Rising in Asia/Pacific
AI has been making an impact in many industries. It makes precise, fast, focused, and reliable decisions. In successful cases, AI has enhanced the performance and effectiveness of operations. In Asia/Pacific, AI has been expanding gradually, addressing challenges in areas such as transportation, health, public security, and citizen engagement. In these sectors, human decisions are not a hassle-free solution; in such cases, government authorities and departments have started building AI solutions to make real-time accurate decisions and solutions to solve challenges. Thus, AI has been winning more industries across Asia/Pacific countries. This report outlines the benefits of using AI in different sectors, explained with use cases. Use cases mentioned in this report set an example for other national and local governments to establish a digital platform. They describe how AI is resolving basic issues, why real-time monitoring is mandatory, and how AI solves many arising difficulties in the public sector. The use cases give an idea how AI can help solve public issues. Though AI is already being implemented in certain countries, there remain some hurdles in certain areas regarding achieving a digital platform. This report covers the common issues faced by Asia/Pacific countries to implement AI solutions. Even though tech vendors and country governments have already begun projects to promote the usage of AI, factors such as resistance to adopt new technology in the workspace, biased services, negative perception are delaying the implementation process. Essential guidance is provided to the tech buyer with regards implementation plans.This IDC study analyzes the digital readiness of Asia/Pacific countries and viable digital adoption cases of governments in the region. For this purpose, various AI worldwide cases have been studied to provide in-depth insights into AI applications. The advice to tech buyers will help buyers and suppliers to effectively adopt AI in the public sector. "IDC believes that personalization initiatives through AI for enhanced stakeholder experiences will be critical in helping to realize the socioeconomic and equity outcomes-based goals of public sectors today. Expectations for open data initiatives, easier accessibility to integrated public sector services, and needs to ensure a consistent government-to-stakeholder information dissemination approach are stoking new investments from public sector agencies working to modernize and automate processes within their systems," says Gerald Wang, Head, Public Sector AP, IDC Government Insights and IDC Health Insights.
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