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Perspective: Utilities Smart Customer Operations Quarterly Update: April–June 2016

Perspective: Utilities Smart Customer Operations Quarterly Update: April–June 2016

This IDC Energy Insights Perspective analyzes the worldwide smart customer operations in the energy sector and outlines major customer care, billing, and analytics contracts, customer engagement, smart metering, emobility developments, and smart city initiatives and developments in 2Q16. The sections included are:Customer care and billing (CC&B)Customer analyticsCustomer engagementSmart meteringeMobilitySmart citiesTo provide a general economic overview, this study will depict worldwide GDP growth by region, personal/private consumption, Brent and West Texas Intermediate crude oil prices, as well as retail and wholesale electricity prices.

Please Note: Extended description available upon request.


In This Perspective
Situation Overview
Business Environment and Regulation, 2Q16
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 2Q16
Thames Water Selects Wipro for Billing and Customer Service Transformation
Kitchener Partners with Capgemini to Modernize CIS
TEP Works with Cognizant and Origin Consulting
SMECO Partners with Oracle to Automate Customer Engagement
Good Energy Inks Deal with Gentrack Group
Enfo and Enoro Collaborate for Nordic Energy Companies' CIS
Enoro Splits Eidsiva Energi's Customer Database
Pakistan Selects MTI Project for Government Electricity Billing
Ghanaian Utility Introduces New Water Billing System
Accenture Helps Towngas Transform with a New Digital, Cloud-Based Solution
Customer Analytics, 2Q16
ENGIE Selects C3 IoT for Enterprisewide Digital Transformation
Centrica Selects Hortonworks to Power its Data Analytics
C3 IoT is "All-in" with AWS
Atos Unveils New Data Analytics Technology for Utilities
Infosys Launches Mana
Customer Engagement, 2Q16
ENGIE Signs Deal with Accenture's Fjord to Boost Customer Experience
Oracle Buys Opower
Landis+Gyr Unveils New Platform for Utilities
ECOVA Launches New Customer Engagement Solution for Utilities
Telefónica Extends IoT Solutions Delivery with Partnership with PTC
Microsoft Partners with Luminous
Smart Metering, 2Q16
EDMI to Supply 500,000 Units in Residential Rollout
Enel to Install 110,000 Additional Smart Meters in Romania
Eidsiva Energi and NIB Sign Smart Meter Deal
U.K. Property Developer and Energy Assets Partner on AMI Rollout
Smart Meter Projects in Uzbekistan Move Forward
Oman Utility to Deploy AMR Tech for Industrial Consumers
Kenya Power Installs 5,600 Smart Meters
Eudora Begins $2.51 Million Smart Meter Rollout Project
Kenergy Completes AMI Project with SGS Ahead of Plan
New Zealand Firm and Origin Energy Partner on Smart Meter Rollout
Smart Payment Solution to Improve Nationwide Electrification in Indonesia
Itron Reaches Smart Gas Metering Milestone in the Netherlands
Suez Wins Smart Water Contract in the U.S.
Maynilad Water Services Sets Aside $11 Million for Meter Upgrade
Mali Selects Itron to Improve Water Supply
Hydroko Selects Kamstrup for Smart Water Metering Deal
Missouri American Water Selects Aclara for AMI Rollout
Massachusetts Municipality Upgrades Water Network
Berea Plans to Deploy Smart Water Meters
RWU Chooses Itron to Upgrade Water Metering System in Arkansas
PWC Selects Itron to Increase Water Efficiency in Turks and Caicos
Belgium Consortium Selects Telefónica for Smart Meter Communications
Oncor Signs $9 Million Deal with Lime Energy
Eltel Acquires U-SERV
Major eMobility Agreements, 2Q16
Tel Aviv to Test Its First Smart Road
BMW South Africa Introduces Solar Carport for EVs
Volkswagen Plans Massive Electric Vehicle Rollout by 2025
Tesla Moves Up 500,000 Electric Vehicle Production Target to 2018
Tesla Offers $2.8 Billion to Acquire Energy Company SolarCity
Smart City, 2Q16
Melbourne Plans to Transform the Metropolis into a Smart City
DEWA Signs MOU with SAP on Smart City Technology
Avista Selects Itron's OpenWay Riva IoT Solution
Nokia Plans to Develop Targeted IoT-Based Smart City Solutions
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