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Perspective: Payment Processes for Purchases and Bills — Canadian Bank Clients' Experiences and Expectations in a Digital World

Perspective: Payment Processes for Purchases and Bills — Canadian Bank Clients' Experiences and Expectations in a Digital World

This IDC Financial Insights Perspective looks at how Canadians use various payment methods and their level of satisfaction with these solutions. Data was obtained via an online survey involving 1,002 respondents. The results provide a good overview of Canadians' views on the personal payment services provided by financial institutions (FIs) in Canada. There are two other documents in this series: Perspective: Demographic and Technology Personas of Canadian Bank Clients in a Digital World (IDC Financial Insights #CA40484416, forthcoming) and Perspective: Product and Services Experiences and Expectations of Canadian Bank Clients in a Digital World (IDC Financial Insights #CA40500216, forthcoming).


In This Perspective
Key Findings
Methodology
Situation Overview
Primary Financial Institution
Payment Methods Used
Overall Interest in Instant Bill Payment Solutions from Selected Organizations
Bill Payment Processing Time and Delay Concerns
Canadian Digital Consumer Personae
Essential Guidance
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Related Research
Appendix: Responses from Clients of Specific Financial Institutions
Payment Methods Used by Clients of Specific FIs for Different Types of Purchases
Interest in Instant Bill Payment Solutions

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