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Perspective: Ontario Public Sector — Digital Approach

Perspective: Ontario Public Sector — Digital ApproachThis IDC Government Insights Perspective provides a detailed examination of the Ontario Public Service's (OPS') planned digital transformation. Ontario's 2016 budget announced the creation of a Digital Government Action Plan as well as a new digital service office and a chief digital officer position. It called for better engagement with citizens and improved government decision making to be supported by the modernization of information and information technology (I&IT) within the OPS. This study examines one of the key commitments as outlined in Ontario's 2016 Budget: a "digital by default" approach, in which the province's online services are intended to become the preferred delivery channel for citizens and businesses.

In This Perspective
Key Findings
Future Outlook: Digital Transformation in Ontario
A Cultural Shift
Jurisdictional Comparisons
The United Kingdom
The United States
The Federal Government
Provincial Governments
Digital Action Plan
Digital by Default
Reducing Redundancy
Solution: Digital Identity Authentication
eResidency Proof of Concept
Service Design
ServiceOntario 2.0
Digital Means Business
Privacy and Security
The People of Ontario Are Ready
Essential Guidance
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