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Perspective: Canadian Electronic Payments Usage and Satisfaction — Consumer Survey Results

Perspective: Canadian Electronic Payments Usage and Satisfaction — Consumer Survey Results

This IDC Financial Insights Perspective looks at how Canadians use various payment solutions and their level of satisfaction with these solutions. Data was obtained via an online survey involving 1,000 respondents. The results provide a good overview of how payment processes are progressing in Canada.

Please Note: Extended description available upon request.


In This Perspective
Methodology
Payment Issues of Interest to FIs
Payment Issues of Interest to Vendors
Key Findings
Situation Overview
Factors Impacting Mobile Payment Usage and Satisfaction
Demographic Information
Survey Participant Gender and Age
Survey Participants by Household Income
Survey Participants' Ownership of Mobile Devices
Bank Channel Usage by Survey Participants
Institutions Identified by Respondents as Their Primary Bank
Payments
Essential Guidance
Learn More
Related Research
Figure: Survey Participants by Gender and Age
Figure: Household Income of Respondents
Figure: Mobile Device Owned by Respondents
Figure: Bank Channel Usage by Respondents
Figure: Respondents' Main Financial Institution
Figure: Payment Technologies Used
Figure: Used Mobile Payments
Figure: Mobile Payment Types
Figure: Mobile Payment Service Providers
Figure: Debit Purchase
Figure: Digital Banking Channel Use by Clients of Specific Financial Institutions

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