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Third-Party Maintainers and the Enterprise Datacenter: Still Gaining Ground

Third-Party Maintainers and the Enterprise Datacenter: Still Gaining Ground

This IDC study presents the worldwide attach and pen rates for enterprise x86 systems, highlighting the use of third-party maintainers (TPMs) in datacenter environments. IDC reviews how these service providers are being used as well as why enterprises use them.

"Enterprise customers have made it very clear they will utilize third-party maintainers and not just for cost savings," says Rob Brothers, VP, Software and Hardware Support Services at IDC. "The easy-to-do-business aspect they have eluded to in the survey is surely a compelling differentiator."

Please Note: Extended description available upon request.


IDC Opinion
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Situation Overview
Future Outlook
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Synopsis
Figure: Use of Third-Party Maintainers to Support Datacenter Assets
Figure: Reasons to Choose a Third-Party Maintainer
Figure: Percentage of Third-Party Maintainer Support

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