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PagerDuty Extends Platform to Enable Real-Time Operations

PagerDuty Extends Platform to Enable Real-Time Operations

This IDC Market Note discusses the company announcements made at PagerDuty Summit 2018, including the expansion of PagerDuty's platform to enable real-time operations."PagerDuty's expanded platform for incident response suggests a different approach to operations management methodologies," says Shannon Kalvar, research manager, IT Service Management and Client Virtualization, IDC. "By using AI to integrate directly into team interaction, the platform has the potential to broaden situational awareness across the people, process, and technology aspects of operational challenges."

Please Note: Extended description available upon request.

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