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Outsourcing in an As-a-Service World: Impact of AI and RPA in Outsourcing

Outsourcing in an As-a-Service World: Impact of AI and RPA in Outsourcing

This IDC Perspective is first of a four-part series and examines the changes in the outsourcing model that will change as a result of cloud computing and cloud services. IDC worked with the Centre for Outsourcing Research and Education to assess this hypothesis, in terms of evaluating the current status of AI and RPA adoption, the barriers and inhibitors to adoption, and the impact of cloud on AI adoption."AI and RPA are seeing strong interest among Canadian organizations today as they look to streamline operations and improve customer service. However, RPA is seeing more projects by enterprises because they get the benefits of automation without significant change to workflows," according to Jason Bremner, research vice president, Industry and Business Solutions.

Please Note: Extended description available upon request.


Executive Snapshot
Situation Overview
Overview
AI Adoption and Sourcing
AI Tech and Sourcing
Functional Adoption of AI
Barriers to AI Adoption
Approaches to Overcoming AI Resource Challenges
AI and Cloud Services
Impact of Cloud Services on AI Capabilities
PaaS AI Solutions
Embedded AI
Robotic Process Automation
RPA Adoption
RPA Services Sourcing
Future Demand for RPA Usage
Cloud-Based RPA
RPA as an Inhibitor to Cloud Adoption
IDC's Point of View
Learn More
Related Research
Methodology
About CORE
Synopsis

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