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Navigating Communications Supplier Practices: Customer-Focused Transformations in Telecommunications Operations

Navigating Communications Supplier Practices: Customer-Focused Transformations in Telecommunications Operations

This IDC study suggests ways for IT buyers to spur better working relationships with telecom suppliers to deliver stronger business outcomes and reliability to internal and external customers of enterprise IT operations. Enterprises need to engage with suppliers to support ongoing enterprise infrastructure services. Relationships between enterprises and telecommunications SPs are increasingly expanding to include telecommunications SP offerings that strategically support enterprise offerings in areas such as IoT and mobility."Enterprise IT buyers and line-of-business partners to IT have a new opportunity to influence telecom suppliers, which will be much higher than in previous cycles," said Elisabeth Rainge, research vice president, CSP Operations. "Enterprise technology buyers can influence the transformation of telecom SP operations toward a customer-first focus.

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Situation Overview
Current Industry Dynamics
Delivering Global Scalability and Reliability
Traditional Telecom Operations
Early Customer-Focused Transformations in Telecom Operations
Sales: Quicker Quotes
Billing: Unified Charging
Enterprise Operations Outpace SP Agility
Future Outlook
Industry-Led Innovation
Impact of New Use Cases and Technologies
Impact of WiFi and Unlicensed Access
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis

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