National Retail Federation Big Show 2019: Payments Are the Backbone of Retail Transformation

National Retail Federation Big Show 2019: Payments Are the Backbone of Retail Transformation

This IDC Market Perspective details the NRF Big Show held January 13–15 in New York City. Retailer innovation and digital transformation are still in the nascent phases of development. This is a key time to organizationally integrate the payment team into technology decision making. Nearly every change linked to omni-commerce and customer-first transformation requires innovation on the payments "back end.""Where traditionally merchants invested in siloed payment technologies from POS software to ecommerce platforms and gateways, many are now gravitating toward combined, platform-oriented offerings. In a simple world, they'd invest in end-to-end systems, and certainly that's what vendors are attempting to develop and message. But more realistically, merchants will invest in combinations of puzzle pieces — gateway and acquirer services with open APIs for POS integration or integrated POS and ecommerce platforms with openness for gateway integration. In all cases, there is a focus on openness, which allows merchants to add new payment types and function in new channels as they emerge." — Rivka Gewirtz Little, research director, Global Payment Strategies

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Unified Commerce Requires a Unified Gateway
Any-Payment Means Much More Than Mobile Wallets
Any-Channel Takes on New Meaning with Marketplace and Voice
Any-Device Acceptance
Open APIs and Room to Innovate
Data Services and Insights
Fraud Prevention as an Integrated Payments Feature
Advice for the Technology Supplier and Services Provider
Advice for Merchants
Advice for Technology Suppliers
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