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Moving from Theory to Reality — Outcomes-Based Digital Transformation in the Public Sector

Moving from Theory to Reality — Outcomes-Based Digital Transformation in the Public Sector

This IDC Perspective presents IDC's May 2018 global survey of 157 government decision makers at the federal, state, and local level and advises how government organizations can join the ranks of the digitally determined. "The majority of federal, state, and local government organizations are mired in digital inertia — because transformation requires process and investment changes, making tough decisions based on data, and cultural shifts," says Adelaide O'Brien, research director, IDC Government Insights. "Building a DX platform that can sustain, advance, and scale operations may be the most important decisions government leaders make," she adds.

Please Note: Extended description available upon request.


Executive Snapshot
Situation Overview
Top Priorities and Challenges
DX Strategy and Organizational Approach to DX
The New DX Platform
Developing KPIs to Measure Digital Progress
Advice for the Technology Buyer
Develop an Ecosystem-Based Strategy
Build a DX Platform
Create Road Maps and Measure Progress
Develop Trusted Partners
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Related Research
Synopsis

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