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Methods and Practices: 2015 Product and Service Innovation Survey — Ensuring Quality Is the Primary Goal

Methods and Practices: 2015 Product and Service Innovation Survey — Ensuring Quality Is the Primary Goal

This IDC Manufacturing Insights report is about our inaugural Product and Service Innovation Survey where we explore the business priorities and supporting technologies that manufacturing companies are focusing on today and tomorrow to drive their product life-cycle management (PLM) and service life-cycle management (SLM) strategies.

"Product innovation leads the list of business priorities for manufacturers in the next three to four years. What's clear for manufacturers is that the nature of how products are designed, brought to market, and serviced, is changing and continues to change, and thus the way engineering and R&D teams work needs to broaden in scope," says Jeffrey Hojlo, program director, Product Innovation Strategies.

"Faster response to product quality issues and customer complaints is the top SLM initiative. This reflects the desire to improve customer responsiveness as well as link service data more tightly with PLM," says Heather Ashton, research manager, Service Innovation and Connected Products Strategies.

Please Note: Extended description available upon request.


IDC Manufacturing Insights Opinion
In This Study
Situation Overview
Method Specifics
Respondent Demographics
Future Outlook
Business Concerns and Top Priorities
Supporting Business Priorities with Technology for the Product Life Cycle
Quality Management the Driving Force
Analytics and Quality Go Hand in Hand
Mobility Extends Across the Value Chain
Manufacturers Look to the Cloud for Quality, Customer Support, and Field Service
The Rise of Connected Products — Impacts on Design and Service
Essential Guidance
Actions to Consider
Learn More
Related Research
Synopsis
Figure: Big Vision for PLM and SLM by Value Chain
Figure: Respondent Role in the Organization
Figure: North America Primary Business Concerns
Figure: Business Priorities in the Next Three to Four Years
Figure: Mobility Maturity in Product and Service Innovation

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