Leveraging the Contact Center as the Touch Point for Customer Insights and Engagement
This IDC study summarizes some of the key discussions from the recent Contact Centers Executive Roundtable. The attendees included senior IT executives and senior line-of-business (LOB) managers from a number of industries including insurance, finance, wholesale, retail, government, and travel. This was a mixed group of CIOs and IT and LOB leaders.Please Note: Extended description available upon request.
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