Market Research Logo

Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

Japan Unified Communications and Collaborative Application System Enterprise User Survey 2014

This IDC study, analyzes the usage trends of unified communications and collaborations (UC&C) among Japan enterprise users based on the findings from IDC's 2014 Enterprise Collaboration User Survey, conducted in July 2014. This study presents an analysis on usage trends as well as future intentions of enterprise VoIP equipment and services, unified applications, and contact center systems.

"Vendors and systems integrators should offer cloud-based voice infrastructure systems in sync with the growing use of such systems among user companies, and develop mobile applications of UC&C functions to facilitate system usage," analyzes Takashi Manabe, group manager, Software and Security, IDC Japan.

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Survey Objective
Methodology
Survey Period
Survey Method
Target Companies
Respondents
Survey Process
Preliminary Survey
Main Survey
Others
Respondent Profile
Company Profile
Company Size
Industry Segment
Survey Respondent Profile
Respondents' Role in Company Network
Respondents' Awareness Company Network
Situation Overview
VoIP System and Service Usage Trends among Japan Enterprise Users
VoIP System and Service Implementation Status
User Expectations and Satisfaction over VoIP Systems and Services
Implementation Methods among Enterprise VoIP Users
VoIP System and Service Vendors
VoIP System and Service Vendors (by Company Size and by Industry)
Reasons for Selecting VoIP System and Service Vendors
Plans to Implement/Upgrade VoIP Systems and Services
Unified Application Implementation Trends
Unified Application and Function Implementation Status
Future Implementation of Unified Applications and Functions
Migration Plans for Collaborative Applications
Conferencing System and Service Usage Trends
Usage Purposes of Conferencing Systems and Services
Plans to Expand Conferencing Systems and Services
Issues with Voice Systems and Unified Communications
Contact Center System Implementation Trends
Customer Communication Channels in Contact Centers
Three-Year Outlook for Customer Communication Channels in Contact Centers
Satisfaction with Contact Center Systems
Risk Factors that Need to be Solved in Contact Centers
Future Plans for Contact Center Systems
Enterprise User Survey Observation
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis
Table: Expectations for VoIP Systems and Services before Implementation (%)
Table: Satisfaction with VoIP Systems and Services after Implementation (%)
Table: VoIP System and Service Vendors by Company Size
Table: VoIP System and Service Vendors by Industry
Table: Reasons for Selecting VoIP System and Service Vendors
Table: Unified Application and Function Implementation Status
Table: Future Plans to Implement Unified Applications and Functions
Table: Issues with Enterprise Voice System and Unified Communications
Table: Three-Year Outlook for Customer Communication Channels in Contact Centers
Table: Satisfaction with Contact Center Systems
Table: Risk Factors that Need to Be Solved in Contact Centers
Figure: Respondent Profile by Company Size
Figure: Respondent Profile by Industry
Figure: Respondents' Roles in Company's Voice Systems
Figure: Respondents' Awareness of Company Voice Systems
Figure: VoIP System and Service Usage, Comparison of 2014 Survey and 2013 Survey
Figure: Expectations for VoIP Systems and Services before Implementation
Figure: Satisfaction with VoIP Systems and Services after Implementation
Figure: Comparison of Expectations before Implementation and Satisfaction after Implementation among Users of VoIP Systems and Services
Figure: VoIP System and Service Vendors: Comparison between 2014 Survey and 2013 Survey
Figure: VoIP System and Service Vendors by Company Size
Figure: VoIP System and Service Vendors by Industry
Figure: Reasons for Selecting VoIP System and Service Vendors
Figure: Plans to Implement or Upgrade VoIP Systems and Services
Figure: Unified Application and Function Implementation Status
Figure: Future Plans to Implement Unified Applications and Functions
Figure: Migration Plans for Collaborative Applications: Email System
Figure: Migration Plans for Collaborative Applications: Groupware
Figure: Migration Plans for Collaborative Applications: Messaging/Presence Management
Figure: Conferencing System and Service Usage Trends
Figure: Usage Purpose of Conferencing Systems and Services
Figure: Plans to Implement and Expand Conferencing Systems and Services
Figure: Issues with Enterprise Voice System and Unified Communications
Figure: Contact Center Implementation: Comparison of 2014 Survey and 2013 Survey
Figure: Customer Communication Channels in Contact Centers: Comparison between 2014 Survey and 2013 Survey
Figure: Three-Year Outlook for Customer Communication Channels in Contact Centers
Figure: Satisfaction with Contact Center Systems
Figure: Risk Factors that Need to be Solved in Contact Centers
Figure: Future Plans for Contact Center Systems

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report