Japan Unified Communications and Collaboration Forecast, 2018−2022
This IDC study provides the 2017 results and the 2018–20022 forecasts for the Japan unified communications and collaboration (UC&C) market. IDC divides the Japan UC&C market into four major categories based on solution types — the IP telephony market, the collaborative applications market, the IP conferencing system market, and the IP contact center system market — and analyzes the market and provides a forecast for each segment. Despite a decrease in the IP telephony market caused by a reduction in replacement demand for large-scale enterprise voice infrastructure, the Japan UC&C market posted a strong growth in 2017 because of the buoyant collaborative applications market. "In order for the Japan UC&C market to continue to grow in the future, IT suppliers should work together with partners to provide UC&C functions using the cloud, and integrate UC&C solutions in voice recognition appliances and intelligent systems for business communications centering on workstyle transformation," states Takashi Manabe, group director, IDC Japan.
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