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Japan Unified Communications and Collaboration Forecast, 2018-2022

Japan Unified Communications and Collaboration Forecast, 2018−2022

This IDC study provides the 2017 results and the 2018–20022 forecasts for the Japan unified communications and collaboration (UC&C) market. IDC divides the Japan UC&C market into four major categories based on solution types — the IP telephony market, the collaborative applications market, the IP conferencing system market, and the IP contact center system market — and analyzes the market and provides a forecast for each segment. Despite a decrease in the IP telephony market caused by a reduction in replacement demand for large-scale enterprise voice infrastructure, the Japan UC&C market posted a strong growth in 2017 because of the buoyant collaborative applications market. "In order for the Japan UC&C market to continue to grow in the future, IT suppliers should work together with partners to provide UC&C functions using the cloud, and integrate UC&C solutions in voice recognition appliances and intelligent systems for business communications centering on workstyle transformation," states Takashi Manabe, group director, IDC Japan.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Japan UC&C Market Revenue Forecast by Solution Segment
IP Telephony Market
Collaborative Applications Market
IP Conferencing System Market
IP Contact Center System Market
Japan SaaS UC&C Market Revenue Forecast by Solution Segment
Market Context
Drivers and Inhibitors
Expanding Demand for Productivity Improvements due to Declining Working Population and Promotion of Workstyle Transformation
Transformation of Companies into Digital-Native Enterprises
International Events Including the Tokyo Olympic and Paralympic Games
Changes to Business Communication Methods
Measurement of ROI for UC&C Systems
Significant Market Developments
Increase in Digital-Native Enterprises
Progress of Automation: Expansion of Digital Labor and Changes to Collaboration
Reutilization of "Voice" Interface
Changes from Prior Forecast
Market Definition
Related Research

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