Japan Unified Communications and Collaboration Market Forecast, 2016-2020
The trend toward transitioning to the cloud is gaining speed in the Japan UC&C market, and for IT suppliers, the need for cloud provision that includes sales partners is increasing. In addition, 2015 marked the first year of the application of innovation accelerators in the Japan UC&C market, and cases of compatibility with cognitive systems in contact centers have been announced. The above trends will have a significant impact on the Japan UC&C market going forward. IDC also divides the Japan UC&C market into four major categories based on solution types — the IP telephony market, the collaborative applications market, the IP conference systems market, and the IPCC systems market — and analyzes the market size and provides a forecast for each segment. The Japan unified communications and collaboration market experienced steady growth in 2015 because of the continual expansion of the IP telephony market driven by continuing replacement demand for enterprise voice infrastructure, as well as the strong growth of the collaborative applications market. "In order for the Japan unified communications and collaboration market to continue to grow going forward, IT suppliers should work toward the promotion of integrated provision of unified communications and collaboration functions on the cloud and integration between cognitive systems and UC&C functions," said IDC Japan Group Director Takashi Manabe.
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