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Japan Enterprise Social Business System 2015-2019 Forecast and 2014 Review

Japan Enterprise Social Business System 2015-2019 Forecast and 2014 Review

This IDC study provides 2014 results and market forecasts from 2015 to 2019 for the Japan social business-related market. IDC defines the Japan social business-related market as a competitive market that combines collaboration, customer relationship management (CRM), and enterprise resource management (ERM)."In order to grow the Japan social business-related market, IDC believes that it will be important for vendors and systems integrators to convince their customers to use social technologies in their customer service and partner support efforts, as well as to apply social technologies to business applications, in order to differentiate themselves from the competition," says Takashi Manabe, software and security Group Manager, IDC Japan.This IDC study is a translation of the Japanese document IDC #J15440105 and is summarized to reduce the gap in time since the original version was published.All of the following sections are, however, fully translated:IDC OpinionMethodologyDefinitionsExecutive SummaryEssential GuidanceSynopsis

IDC Opinion
In This Study
Survey Scope
Executive Summary
Situation Overview
Social Business Positioning
Experience Map Created by Social Business
Enterprise Social Networks
Innovation Management
Customer Experience Management
Partner Experience Management
Employee Experience Management
Definition of Social Business–Related Market
Relationship between Japan Social Business and Unified Communications and Collaboration
Japan Social Business Market: 2015 Enterprise User Trend Survey
2014 Japan Social Business Market Landscape
Future Outlook
Forecast and Assumptions
Market Context
Essential Guidance
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