Japan Business Service 2015–2019 Forecast and 2014 Review: 1H15
This IDC study explores the situations and trends in the Japan business consulting market and the Japan business process outsourcing (BPO) service market by key horizontal business function (HR, customer care, finance and accounting, and procurement). It also presents a forecast for each segment.The Japan business services market in 2015 is expected to continue to post high growth and to achieve positive growth for fifth year in a row. There are increasing expectations in the Japan business consulting market concerning the role of consulting firms as partners in innovation and the development of new businesses that employ the 3rd Platform and other technologies. Support for digital transformation among companies will become an important area for doing business. In the Japan BPO services market, strong corporate performance is resulting in expanding usage of these services among small and medium-sized businesses (SMBs), adding to the demand for making indirect work operations more efficient for large enterprises. "The Japan business services market will continue to have positive growth because of active demand. It will be crucial for business consulting providers to present support measures for companies' digital transformations with more concrete offerings. BPO service providers should focus on educating not just the more advanced companies but also the general enterprises about transformational BPO. At the same time, these providers should review their delivery models and make them more efficient," argues IDC IT Services Market Analyst Takuya Uemura.IDC Opinion Methodology Definition Executive Summary Essential Guidance Synopsis
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