Japan Business Process Outsourcing Services Forecast, 2017−2021
This study analyzes the situations and trends of the Japan BPO services market as defined by IDC, and presents the market forecast for each service segment (HR BPO services, customer care BPO services, finance and accounting BPO services, and procurement BPO services). The report explores market situations in 2016, as well as predicts the market size and YoY growth rate from 2017 to 2021 for these markets. It also includes IDC's recommendations for BPO service vendors. The Japan BPO services market continues to grow steadily, driven by chronic manpower shortage and advancements in new technologies following the development of digital transformation (DX). "BPO service vendors should be aware of changes in business operations due to DX, as exemplified by customer care BPO services. They should equip themselves with technologies and uncover potential manpower in at the same time," says Seiichiro Yoshii, senior market analyst, IDC Japan.