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Japan Business Process Outsourcing Service Providers Business Status 2017

Japan Business Process Outsourcing Service Providers Business Status 2017

This is a summarized to reduce the gap in time since the original version was published.All of the following sections are, however, fully translated:IDC Opinion Future Outlook Essential Guidance Synopsis This IDC study summarizes business trends among major providers in the Japan BPO services market. New technologies to support digital transformation (DX) continue to be introduced, with automation being a particularly noticeable trend. Meanwhile, some companies (mostly small to medium-sized providers) that were unable to respond to this trend have begun to go out of business or withdraw from the market. Further industry reorganization is expected."Japanese BPO service providers will need to leverage cutting-edge technologies and use personnel shortage resulting from the decreasing birthrate and aging population to create new business opportunities. Such companies will need to actively expand their businesses overseas, aim to participate in the global market, and prepare for the age of business process as a service (BPaaS) in Japan," says Seiichiro Yoshii, senior market analyst, IT Services, IDC Japan.This IDC study summarized to reduce the gap in time since the original version was published.All of the following sections are, however, fully translated:IDC Opinion Future Outlook Essential Guidance Synopsis


IDC Opinion
In This Study
Situation Overview
Future Outlook
Further Restructuring of Players in the BPO Services Market
Expanded Demand due to Changes in Circumstances Surrounding Workers in Japan
Changes to Roles of Overseas Locations
Essential Guidance
Use the Reality of the Decreasing Birthrate and Aging Population to Create Business Opportunities
Aim to Participate in the Global Market
Prepare for the Age of BPaaS
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Synopsis

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