Implications of Intelligent Workspace for IT Service Management and Client Virtualization

Implications of Intelligent Workspace for IT Service Management and Client Virtualization

This IDC Market Perspective discusses the implications of intelligent workspace for IT service management and client virtualization. Today's inflexible workspaces, stitched together from purpose-built applications, ERP software, general use desktop designs, and productivity tools, are stretched across a wide range of form factors including mobile devices, laptops, desktops, and edge devices. Creating an adaptive, intelligent, unified workspace that delivers the capabilities an employee needs to deliver on results through key behaviors will require a radical rethinking of the workspace for both ITSM and virtual client computing vendors."ITSM and VCC vendors are well suited to providing fundamental building blocks of the new intelligent workspaces," said Shannon Kalvar, research manager, IDC's IT Service Management and Client Virtualization. "However, they need to develop a new understanding of design, flow, and service in order to realize this potential."

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Executive Snapshot
New Market Developments and Dynamics
Introduction
Industry Dynamics
Advice for the Supplier
In IT Service Management
For Virtual Client Computing Vendors
IDC's Point of View
Learn More
Related Research
Synopsis

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