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Impact of Big Data and Analytics on Telcos in Europe

Impact of Big Data and Analytics on Telcos in Europe

This IDC study provides an overview of the uses that telcos can make of Big Data and analytics, for internal purposes (network/service optimization and customer experience management) and external purposes (creating new revenue-generating services). It discusses the main opportunities and challenges facing telcos in Big Data and analytics and highlights examples of European telcos' initiatives and offerings.

"Telcos are already mature in their use of analytics," said James Eibisch, research director, IDC European Telecom and Networking Group. "But the new wave of Big Data and advanced analytics, combined with technologies such as cloud and IoT, presents important opportunities for telcos to grow into new areas and offset revenue decline in their core telecom business."

Please Note: Extended description available upon request.


IDC Opinion
In This Study
Situation Overview
Introduction and Definitions
Big Data and Analytics Opportunities for Telcos
Optimizing Networks
Improving Customer Experience
Monetizing Data and Creating New Services
Examples of Telco Big Data and Analytics Initiatives
Deutsche Telekom/T-Systems
Orange Business Services
Telecom Italia
Colt
BT Global Services
Portugal Telecom
Swisscom
Telefónica
Challenges for Telcos in Big Data and Analytics
Privacy
Organizational Issues
Implementation
Future Outlook
IoT
Streaming Analytics
Advanced Technologies: Cognitive Computing and Deep Learning
Essential Guidance
Learn More
Related Research
Synopsis
Figure: Companies Investing in Big Data and Analytics by Industry
Figure: Companies Investing in Big Data and Analytics by Company Size
Figure: Opportunities and Challenges for Telcos in Big Data and Analytics

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