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IDC's Worldwide Services Taxonomy, 2015

IDC's Worldwide Services Taxonomy, 2015

This IDC study provides a detailed description of IDC's services market taxonomy. For 2015, the taxonomy includes individual foundation markets grouped within three primary market segments: project oriented, outsourcing, and support and training. At the worldwide level, spending is also segmented across three geographic macroregions: the Americas; Europe, the Middle East, and Africa (EMEA); and Asia/Pacific. These macroregions are further segmented at the regional and local levels.

IDC's services market taxonomy is the basis for IDC services research studies, trackers, and forecasters worldwide, as well as the relational multidimensional schema of IDC's Services Market Forecaster database that feeds worldwide and regional vendor trackers.

"IDC's services taxonomy presents a comprehensive and standardized view of the worldwide services marketplace," said Chad Huston, senior analyst, Global Services Markets and Trends. "It continues to be the premier source for defining and categorizing external IT and business services."

Please Note: Extended description available upon request.

IDC Opinion
In This Study
Executive Summary
Situation Overview
Services Market Classifications
Engagement View
Life-Cycle View/Activity View
Solution Services View
Comments on Services Overview Market
Geographic Area Definitions
Important Notes
A Note on the 3rd Platform
A Note on Cloud
A Note on the Term "Maintenance"
A Note on the Term "Managed Services"
Services Taxonomy Changes for 2015
Foundation Markets
Project-Oriented Services
Business Consulting
IT Consulting
Systems Integration
Network Consulting and Integration
Custom Application Development
Outsourcing Services
Business Process Outsourcing Services
Key Horizontal Business Process Outsourcing Services
"Other" Horizontal Business Process Outsourcing Services
Vertical (Industry-Specific) Business Process Outsourcing Services
Application Management
Hosted Application Management
IS Outsourcing
Network and Desktop Outsourcing Services
Hosting Infrastructure Services
Support and Training
Hardware Deploy and Support
Software Deploy and Support
IT Education and Training
Four Foundation Market Definitions Not in the Services Overview
Business Skills Training
Carrier Network Infrastructure Outsourcing
Discrete Testing Services
Outsourced Document Services
Solution Services Markets
Functional Solution Services Markets
Financial Application Solutions Services
Human Resources Application Solution Services
Other Back-Office Solution Services
Supply Chain Management Solution Services
Customer Relationship Management Solution Services
Cross-Functional Solution Services Markets
3rd Platform Services
Digital Services
Four Pillars
Business Analytics Services
Cloud Professional Services
Enterprise Mobility Services
Social Business Services
Innovation Accelerators
Internet of Things Services
Infrastructure Solution Services Markets
Security Services
Storage Services
Business Continuity/Disaster Recovery
Datacenter Services
Server Virtualization Services
Business Model Views
Offshore Services
Cloud Services
Future Outlook
Essential Guidance
Learn More
Related Research
Appendix A: Detailed Description of Engagement Types and Activity Groups
Engagement Type Definitions
IT Engagement Types
IT Consulting Engagement
Systems and Network Implementations Engagement
Application Development Engagement
IT Outsourcing Engagement
IT Deploy and Support Engagement
IT Education and Training Engagement
Business Engagement Types
Business Consulting Engagement
Business Process Outsourcing Engagement
Learning and Education Engagement
Contract Labor and Capacity Engagement
Production and Coordination Engagement
Business Support Engagement
Services Activity Group Definitions
IT Activity Groups
Business Activity Groups
Activity Definitions
IT Activities
Maintenance and Support
IT Education and Training
Business Activities
Planning and Design
Business Skills Training
Appendix B: IDC's Services Market Forecast and Competitive Analysis Methodology
Demand-Side Methodology
External Services Spending
Addressable Market
Captive Market
Services Spending Model
Services Spending Surveys
Forecast Assumptions
Forecasting Methodology
Supply-Side Methodology
Company Revenue Modeling
Standards for Defining Revenue
Revenue Recognition
Captive Revenue
Services Partnering and Subcontracting Revenue
Product Resell Revenue
Calendar Versus Fiscal Year
Treatment of Exchange Rates
Allocating Revenue to Geographic Regions
Historical Data Reporting
Determination of "Other"
Vendor Revenue Allocation Top-Line Data Model
Appendix C: IDC's Services Market Forecast and Competitive Analysis Methodology
Table: IDC's Services Overview Market Map
Table: IDC's Services Geographic Area Map
Table: Marketwise Description of Maintenance Activities
Table: Distinctions Between Systems Integration, Custom Application Development, and Software Deploy and Support
Table: Distinctions Between Hosted Application Management and Traditional Application Management
Table: Mapping of Functional Solution Services Markets to Software Markets
Table: IDC's Services Industry IT Activity Groupings
Table: IDC's Services Industry Business Activity Groupings
Table: Detail of IDC's Geographic Granularity
Figure: Services Market Levels — Engagement View
Figure: Two Different Views of the Services Market
Figure: The IT Industry's 3rd Platform for Innovation and Growth
Figure: 3rd Platform Spending in the Worldwide Services Market
Figure: Buyer View: Matrix of Key Services Markets Characteristics
Figure: Overview of Traditional and Cloud Services: Bundling, Alignment, and Evolution
Figure: R&D/Product Engineering Life-Cycle Process
Figure: Examples of Mutually Exclusive and Overlapping Extraction Markets
Figure: Business Analytics Services Value Chain
Figure: Cloud Services Deployment Models
Figure: Activities: Raw Materials of Services Delivery
Figure: Measuring the Services Marketplace: Spending and Revenue
Figure: Market Sizing Methodology
Figure: IDC's Services Vendor Subcontracting Revenue Allocation Data Model
Figure: Allocating Revenue by Geography — Three Views
Figure: IDC's "Other" Company Estimation Model
Figure: IDC's Services Vendor Revenue Allocation Top-Line Data Model

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