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IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Communications Service Provider

IDC's Worldwide Digital Transformation Use Case Taxonomy, 2018: Communications Service Provider

This IDC communications service provider (CSP) digital transformation (DX) use case taxonomy is an update over the January 2018 document. It describes the most prominent use cases for digital transformation in the communication services industry. The use cases detailed in this document are the most prominent use cases, among many, that CSPs will use to embrace digital transformation and leverage the 3rd Platform technologies, culture of innovation, and continual transformation that digital transformation represents. The tables in this document illustrate the hierarchical nature of IDC's use case taxonomy, making up, first, the digital mission of that industry and then the strategic priorities that support that mission, the programs that will be initiated to satisfy the priorities, and the DX use cases that we expect to see CSPs initiate."These use cases will be critical for CSPs to integrate into their own technology road map planning, as they develop a better understanding of digital transformation. Technology suppliers will use these use cases to better understand the needs of retailers and to better tailor their strategies and product plans to respond to the needs of retailers. Although this taxonomy addresses the communications services industry, these use cases emanate from our research into the CSP landscape across seven subsectors: telecommunications carrier, mobile network operators, content and applications service provider (CASP), cable service provider, satellite broadcasting operator, fixed satellite service providers, and cloud communications service providers. Providers in each of these sectors are trying to digitally transform their businesses to deliver exceptional customer experiences and thrive into the future," says Courtney Munroe, group vice president of IDC Worldwide Telecommunications Research.


IDC's Worldwide CSP DIGITAL TRANSFORMATION Taxonomy
IDC'S Worldwide Digital Transformation Taxonomy
DIGITAL TRANSFORMATION Taxonomy Changes for 2018
Taxonomy Overview
Understanding and Using IDC's Digital Transformation Taxonomy
Definitions
Telecommunications and DX
Digital Mission: Support and Enable Diverse, Connected Communities
Strategic Priority: Omni-Experience Customer Engagement
Program: Enabling Innovation Platforms
Digital Exploration Program: Hyper-Personalized Engagement
Program: Autonomic Conversational Engagement
Next-Generation Customer Care
Strategic Priority: Omni-Channel Commerce
Program: Experiential Retail
Program: Intelligent Order Fulfillment and Returns
Strategic Priority: Operational Scale and Agility
Program: Skills Transformation
Strategic Priority: Digital Supply Chain Optimization
Program: Extended Planning
Program: Digitally Optimized Fulfillment Operations
Program: Secure and Compliant Supply Chain
Strategic Priority: CSP Platform Availability
Program: Digital Innovation
Efficient Platform Operations
Strategic Platform Management
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