IDC Perspective: Applying Machine Learning in a Digital-Native Enterprise
This case study illuminates the initiatives of the Queensland Office of State Revenue, a mission-critical tax collection department within the Queensland Treasury, in creating a highly intuitive, automated, and intelligent solution for a more personalized taxation service in the age of digital transformation. "Organizations that are digital-savvy will stay ahead of the curve in adopting cognitive solutions," said Thomas Jing, associate market analyst for Big Data, Analytics, and Cognitive/Artificial Intelligence (AI), IDC Asia/Pacific. "AI technologies will bring about a fundamental change in the way organizations across industries strategize their operations. Combining the technology with a confident, empowered workforce, organizations as such will be able to create and deliver personalized services for all stakeholders." "Governments need to be willing to budget for AI-related investments, and they need to be able to measure the results of those investments, to justify the investment cycle for future improvements," adds Gerald Wang, head of Public Sector for IDC Government Insights and IDC Health Insights. "Governments must also ensure that the data used for AI purposes remain accurate and safe from manipulation, especially those found on Open Data platforms. Robust cybersecurity solutions and regulations must be in place to ensure platform and data integrity."
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