IDC PeerScape: Practices for Measuring and Increasing IT's Contribution to Business Outcomes
This IDC study explores how IT leaders are focusing their conversations on the business value of enterprise technology systems and services and are working with business functions to develop more meaningful metrics. Their goal is to regularly report on the impact of IT efforts using the same language as business leaders who fund DX initiatives."Gone forever are the days when IT leaders talked about speeds and feeds to describe IT's value," says Julia King, adjunct analyst with IDC's Executive Programs (IEP). "Today's business-savvy CIOs are far more likely found connecting the dots between digital innovations, their customers' overall satisfaction, and their companies' top and bottom lines."
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