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IDC PeerScape: Practices for Measuring and Increasing IT's Contribution to Business Outcomes

IDC PeerScape: Practices for Measuring and Increasing IT's Contribution to Business Outcomes

This IDC study explores how IT leaders are focusing their conversations on the business value of enterprise technology systems and services and are working with business functions to develop more meaningful metrics. Their goal is to regularly report on the impact of IT efforts using the same language as business leaders who fund DX initiatives."Gone forever are the days when IT leaders talked about speeds and feeds to describe IT's value," says Julia King, adjunct analyst with IDC's Executive Programs (IEP). "Today's business-savvy CIOs are far more likely found connecting the dots between digital innovations, their customers' overall satisfaction, and their companies' top and bottom lines."

Please Note: Extended description available upon request.


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Work Up Front with LOB Leaders to Agree on Specific Business Outcomes for Each DX Project
Challenge
Examples
Guidance
Practice 2: Use Two Sets of Goals and Metrics — One for Internal IT and One for the Business
Challenge
Examples
Guidance
Practice 3: Employ User Adoption and Digital Experience Satisfaction as Key Measures of IT Value
Challenge
Examples
Guidance
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