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IDC PeerScape: Practices to Drive Real-World Business Results Leveraging Augmented Reality

IDC PeerScape: Practices to Drive Real-World Business Results Leveraging Augmented Reality

This IDC study provides examples that illustrate how augmented reality is fundamentally changing the way forward-thinking companies address the way they provide technology to front-line workers, address challenges around new employee training, and improve service-based processes that must take place outside of the workplace."While technology has touched just about every industry under the sun, there have always been certain jobs and careers within those same companies where time has seemingly stood still," said Tom Mainelli, program VP of Devices and AR/VR at IDC. "From first-line workers who work with their hands to employee training sessions based on outdated teaching methods to service workers stuck using paper manuals, far too many employees in modern companies have watched technology move past them. Augmented reality is exciting because it represents an opportunity to put technology to use in these scenarios, saving money in the long run while driving better business outcomes."


IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Drive Improved Efficiency, Safety, and Collaboration with the Right Set of Augmented Reality Tools
Challenge
Example
ZF Group Uses AR to Enable Employees on the Manufacturing Floor
Guidance
Practice 2: Utilize Augmented Reality to Drive Faster Learning Curves and Better Knowledge Transfer
Challenge
Example
Verizon Uses AR to Train FiOS Technicians
Guidance
Practice 3: Use Augmented Reality to Lower Field Service Costs, Drive Faster Fix Rates, and Eliminate Return Visits
Challenge
Example
BP Uses AR to Deliver Digital Information to Field Service Technicians
Guidance

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