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IDC PeerScape: Operation Management Best Practices in European Hospitals

IDC PeerScape: Operation Management Best Practices in European Hospitals

This IDC PeerScape details a set of recommended practices CIOs are successfully using to improve hospital operation management by digital transformation initiatives. In many hospitals, hospital operation management has not been a key focus area for CIOs or chief medical officers. The focus on traditional clinical suites such as electronic health record (EHR), picture archiving and communication system (PACS), radiology Information system (RIS), enterprise content management (ECM), among others has been favored, and logistics has been left for the special logistics department to handle. Hospital operation management has often been defined as equal to enterprise resource planning and supply chain management in which asset management, transportation of equipment, and restocking of decentralized storage depots are the primary areas of responsibility."Hospital operation management should be defined as services before, during, and after the patient has visited the hospital, thus making planning/scheduling, clinical logistics, and service logistics the three components to implement, integrate, and align with the hospital's clinical workflows and business models," said Jonas Knudsen, research director, IDC Health Insights EMEA.

IDC PeerScape Figure
IDC Opinion
In This Study
Situation Overview
Clinical Logistics
Service Logistics
Practice 1: Understand and Manage Clinical Workflows in Real Time with Clinical Logistics
Implementing Clinical Logistics in Region of Southern Denmark, Managing Workflows Between Departments
Practice 2: Implement an End-to-End and Digital Supported Service Logistic Services
Implementing Europe's Largest RFID- and WiFi-Based Service Logistics Platform in Aarhus University Hospital, Denmark
Implementation of Enterprisewide RTLS Solution in the New Hospital La Fe in Valencia, Spain
Implementation of a Sterile Supply Management and Traceability Solution in Ghent, Belgium
Practice 3: Align and Manage Planning and Scheduling Activities of Services, Equipment, and Human Resources
Implementation of a Planning/Scheduling System in the Region of Northern Denmark in 11 Months
Future Outlook
Summary of Practices
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